Customer Testimonials


When repairs are completed, our customers receive a written five-year warranty. A customer satisfaction card is attached, with a section for comments regarding their repair experience with us. In our testimonial section below are the comments we have received back from our customers which will give potential customers an indication of what their repair experience would be like by choosing Paul’s Quality Collision for their repairs. See for yourself what our customers are saying about us!

COMMENTS
NAME
TOWN
DATE
YEAR/MAKE
You guys are great!  Thanks! Kalette Newport 12/11/2009 2009 Taurus
Treated well with very professional people including the secretary Dave Monroe 12/11/2009 2008 Yaris
Outstanding service. Ed Monroe 12/11/2009 2007 Lucerne
I am very satisfied with the friendly service I received.  I would highly recommend your shop to my friends and family.  Thank you for doing an excellent job on my car.   Julie Temperance 12/1/2009 2007 Pacifica
Everyone was very polite!  They fixed my truck quickly.  I was extremely happy with everything & everyone! Athea Monroe 11/12/2009 2004 Silverado
The staff is always friendly & helpful.  These guys are very honest. You are not going to get ripped off on the repair.  Great job.  Mike Monroe 10/28/2009 2001 Escape
The staff was exceptionally friendly and efficient.  Everything that was communicated to me happened.  I would recommend their services.   Denise Monroe 10/26/2009 2008 Mountaineer
Gave good time approximation and worked with our needs.  Thank you for the courtesy shuttle. Ryan & Jennifer Erie 10/21/2009 2004 F-150
Each and every person I spoke with was awesome.  I was impressed that they came to my home, picked up my car and returned it to me.  Patricia Monroe 10/20/2009 2009 Civic
Everyone there was very friendly.  Thank you for the outstanding service, I was very impressed. Matt Monroe 10/20/2009 2009 Mazda
I am a repeat customer - they repaired a badly damaged vehicle for us in the late 90's - excellent job, and that's why we returned! Jackie Carleton 10/20/2009 2009 G6
Very professional, very nice - I will highly recommend this facility. Roseanna Lasalle 10/19/2009 2005 Focus
I can't recall any business that I've been to with as many employees where I was treated so well and greeted so pleasantly by everyone, even the ones not servicing me. That plus quality work!  Thanks! Connie Monroe 10/13/2009 2007 Edge
Tammi and other staff were very courteous and went out of their way to help me. Devinder Temperance 10/8/2009 2004 Prius
Excellent service - above and beyond, very pleased and will recommend Paul's to everyone.  Thank you for everything! Barbara Monroe 10/5/2009 2009 Prius
Chris and staff was awesome!!  Thanks for the fast and friendly service.  Highly recommended. Rodney Monroe 9/30/2009 2002 F-150
Gentleman that picked up and returned vehicle was as good as they get!  Ron Temperance 9/30/2009 2007 Rav-4
Finished on time and well done. I will recommend your service to anyone. Tammi was especially courteous and helpful. Karl Monroe 9/30/2009 2000 CRV
Wow - we were not expecting the vehicle to be fully vacuumed and cleaned - tires dressed etc. It's like a brand new car! Thank you for everything - much success 09-2010! Mark Monroe 9/30/2009 2005 Accord
Very professional. Mike Monroe 9/29/2009 1999 Cirrus
You are all a pleasure to do business with - you make a trying time go perfectly smooth. Thank you. Debbie Erie 9/29/2009 2003 Murano
Good customer service, excellent repairs.  I will use your services again if needed. (Hopefully not) Kelli Monroe 9/22/2009 2005 Mazda 6
As usual, Paul's goes above and beyond. A+++ customer service, staff and quality. Thanks!  Greg Newport 9/21/2009 2007 F-150
I was treated with great respect by everyone I spoke with.  They did a great job on my car and the service was very best!  Patricia Monroe 9/15/2009 2009 Civic
Wonderful people that do very good work. Harold Ida 9/15/2009 2006 Cobalt
The best shop there is. Richard Monroe 9/15/2009 2002 Tran Am
Paul, Chris and Tammi are great.  Thank you all for going out of your way to take care of me.  As you know, I have more repairs needed, so I look forward to working with you again real soon.
Joshua
Erie
9/8/2009
2006 Ford
I am VERY impressed with the level of professionalism from everyone at Paul's Quality Collision.  The facility/building is spotless!  I'd totally recommend them as 1st choice to others! 
Renee
Monroe
9/8/2009
2008 Lincoln
I am very satisfied with my experience at Paul's.  The car looks great & pleasantly surprised with a full detail and courtesy car rental for a day. You are highly recommended to anyone looking for a good place with great customer service.  
Nicole
Monroe
8/31/2009
2008 Chevrolet
We were very happy with Paul's Quality Collision & Citizen's Ins. Co.  Thank you!  We will recommend Paul's to our friends.
Robert
Rockwood
8/31/2009
2003 Jeep
Thanks for making an unpleasant event into a good experience.  Very professional staff and service.  Would highly recommend!  Thanks.
Tina
Monroe
8/21/2009
2006 Mercury
I appreciated the follow-up calls to let me know the progress of the repairs.  Thanks!
Alan & Pat
Monroe
8/21/2009
2003 Chevrolet
Wonderful, great job.
Greg
Monroe
8/18/2009
1993 Cadillac
Wonderful service and staff.  Employees are VERY customer friendly.  I really liked that they kept me informed of the status.  I will definitely recommend this shop to everyone. 
Katie
Brownstown
8/14/2009
2004 Buick
The staff were all very courteous & professional.  You make customer service a priority!!
Suzanne
Temperance
8/13/2009
2004 Chevrolet
Friends were impressed with the color matchup and workmanship.  Thank you!!
Jeffrey
Carleton
8/13/2009
2002 Jeep
Very professional, knowledgeable, well mannered, great attitudes!  Been coming here since 1994.  Will always have my business.  Thanks Chris, Alysa, Paul. 
Doug & Marie
Monroe
8/13/2009
2007 Honda
 
Trunk was not properly seated when the car was picked up.  However, the problem was corrected when I returned with the car.
David
Erie
8/13/2009
2005 Buick
Excellent job!  Super friendly staff!
Matt & Angie
Lasalle
8/12/2009
99 Honda
Thank you for an outstanding repair and experience. 
Stephen
Lasalle
8/11/2009
2000 Chevrolet
Peronnel was very friendly and did an outstanding job!  Very professional. 
Denise
Monroe
8/10/2009
2008 Mercury
Chris and Elysa treated us great.  The repairs were done right on time.
Steve and Terri
Temperance
8/7/2009
2006 Ford
I felt I was professionally handled from initiation to completion.  A more pleasant experience, I could not ask for.
Charles
Ida
8/7/2009
2009 Chrysler
Thanks for a job well done!
Jack & Carolynn
Temperance
8/7/2009
2002 Jeep
Your professionalism and work ethics were outstanding!  I could not be any happier with the service I received.  Thank you so much for providing such excellent service. 
Annie
Monroe
8/6/2009
2009 Lexus
I was very satisfied with my repairs and everyone was very friendly and helpful.  I will definitely recommend you in the future.
Karmen
Monroe
8/5/2009
2007 Chrysler
1st choice if we need this service.
Walter
Carleton
7/30/2009
2005 Ford
Very professional and friendly workers.
Chad
Carleton
7/30/2009
2005 Chevrolet
Everyone involved from AAA to Paul's was more than helpful and I can't think of one suggestion to make my experience any better.  Alysa was especially nice and engaging and really smoothed the way.  
Scott
Newport
7/22/2009
2003 Ford
Everyone was very friendly.  Chris came out and chatted with me for a while and made me feel welcome.
Harold
Ida
7/16/2009
2006 Chevrolet
My Ridgeline looks great.  Did a really great job.  Did a good job cleaning out the inside of truck.
Steven
Newport
7/9/2009
2007 Honda
Thanks for letting me know about the two dents to be fixed.  Great job.
Rick & Debbie
Monroe
7/8/2009
2007 Ford
Everyone was polite and professional.  Thank you.
Larry
Monroe
7/2/2009
2005 Dodge
Elysa is very friendly and Chris is very prompt to give estimate.
Snehal
Rockwood
7/2/2009
2007 Jeep
Above and beyond wonderful
Marie
Monroe
6/29/2009
2007 Chrysler
You could not have matched the color and gloss any better.  I'm really happy with your work!  Thank again. 
Karl
Monroe
6/24/2009
2009 Dodge
It is great to have Paul's located in Monroe Charter Township.  Keep up the great work!
Bob
Monroe
6/24/2009
2004 GMC
As always, I was greatly impressed with everyone at Paul's - especially Elysa and Chris. 
Mark
Monroe
6/22/2009
2007 Chevrolet
Elysa and Chris were the best.  They are so friendly and helpful.
Hemlatta
Rockwood
6/18/2009
2008 Chrysler
It was nice to be kept up to speed on the repairs.  Great work, great personel. 
Randy and Trudy
Erie
6/11/2009
03 Mercury
My truck is beautiful inside and out.  It hasn't been that clean in a very long time.  What a delight.  Thank you!
Constance
Maybee
6/10/2009
2002 Ford
You are always courteous, thorough, do great work and are done on time.  Great job again! 
Kurt and Mary
Temperance
6/9/2009
1998 Acura
Truck was nice and clean when I pickked it up. 
Ricky
Monroe
6/3/2009
2003 GMC
Thank you for the quick replacement of the side view mirror.  I really appreciate the friendly, friendly service. Maxine Monroe 5/27/2009 2000 GMC
Way to go Tammi and Chris! Norm and Terri Monroe 5/26/2009 2005 Pontiac
Great doing business with you.  Great job. Derek Monroe 5/26/2009 2008 Mazda
Fast service. Quality job. Brad Monroe 5/26/2009 2003 Chevrolet
Very friendly, had my rental car set-up for me. Never had to call, Enterprise just showed up.  They were great!!  Alan & Kim Carleton 5/22/2009 2007 Dodge
The service at Paul's is great!  I have never had a more friendly or caring staff that cared about my needs.  They did a great job on my car.  I would not go to any place in Monroe besides Paul's.  Thanks.  Jennifer Monroe 5/21/2009 2001 Dodge
Defect in paint, car was detailed very nicely.  A lot of attention to detail, very courteous staff.  You went above and beyond, paying for the extra rental day. Steven Monroe 5/21/2009 2002 Mercury
Thank you again for your kindness and your kind words. Kathryn Monroe 5/20/2009 2008 Ford
Great job and fast!  Thanks. Lance Monroe 5/16/2009 2006 Ford
Always a pleasnt visit, very courteous and friendly business/employees.  I don't ever see myself or my family going anywhere else but Paul's Quality Collision.  Thank you! Kim Monroe 5/14/2009 2003 Hyundai
I wish all companies were as satisfying as Paul's  Collision.  Excellent all around!!!  Thanks. Mark Newport 5/14/2009 2006 Pontiac
Employees willing to always be courteous and helpful at all times.  Ginger Monroe 5/8/2009 2007 Dodge
You always have been polite & nice both times I have used your services. Russell & Donna Monroe 5/8/2009 2002 Buick
Excellent service!  Thank you to Elysa for all the help.  We love Paul's! Robert & Cathy Newport 5/8/2009 2008 Ford
Everyone was nice and helpful.  Elysa was wonderful and helped me every bit of the way which made it easier for me/us.  Thank you. Randy & Tracey Newport 5/7/2009 2005 Chevrolet
The car looks great.  What a nice job - thank you for the touch up paint.  We are very happy with your excellent service.  John Monroe 5/5/2009 2002 Toyota
I have never beeen treated as nice!  Thank you for returning my car in better condition than I left it!  Who has time to clean!! Andrea Erie 4/28/2009 2007 Ford
Quality work was performed in a timely manner.  The staff was very friendly. Michael Monroe 4/28/2009 2005 Dodge
We were very pleased with the terrific job that everyone did on fixing the repairs on our vehicle.  Also, everyone was so nice :) Thank you all so much! Juan & Gwendolyn Monroe 4/28/2009 1999 Dodge
I appreciate your commitment to quality and also customer satisfaction. Jimmy & June Monroe 4/27/2009 2004 Dodge
Thanks so much, car looks great and the inside work is very appreciated.  Hopefully we won't have to be back but if we need work done you will be the place we come. Doyle Monroe 4/22/2009 2005 Honda
Very happy with everything, exceeded expectations Dan Monroe 4/22/2009 2005 Ford
Could not have been happier with the level of service provided. Michael Monroe 4/21/2009 1998 Chevrolet
We have always been treated very well at Paul's and are always satisfied with their work.  They are very polite and professional.  I would recommend them to my friends and family.  Dan & Rhonda Monroe 4/20/2009 2004 Jeep
Everything was awesome.  People are great - they make the best neighbors you could ask for (Tammi and Paul).  I wouldn't go anywhere else.  Pat Monroe 4/20/2009 2002 Chevrolet
Thanks Chris and repair tech. T. Blevins.  You guys do great work.  Now I know where to go to get my car fixed right the first time. Jan Newport 4/20/2009 2005 Dodge
Thank you!  My car looks brand new!  Paul's Quality Collision is the best! Alice Temperance 4/1/2009 2005 Honda
Excellent service as always. Ryan Monroe 4/1/2009 2007 Mitsubishi
You always do a great job!  Thank you.  Barb Monroe 3/31/2009 2005 Mercury
Nice job!  Thanks for cleaning the car too!  Your team is very professional. Jason & Melanie   3/27/2009 2006 Mazda
Very professional service and nice people to deal with. Pete Monroe 3/23/2009 2007 Dodge
You guys are awesome!  The shop is so clean and the staff so professional!  Great job on making our van look so good! Brent Monroe 3/16/2009 2000 Chevrolet
Thank you so much.  Great job. Joseph Monroe 3/16/2009 2004 Dodge
Been using your place for the last 2-3 repairs and we greatly appreciate the friendly and professional treatment.  It keeps us coming back.  Thank you! John & Charlene Monroe 3/16/2009 2004 Ford
The staff and everyone here is just awesome.  Thank you! Danny & Patty Monroe 3/13/2009 2004 Chrysler
Everone was wonderful.  Thank you! Tammie   3/13/2009 1995 Lincoln
It's always a pleasure to deal with everyone at Paul's.  Their goal is to satisfy people and I do believe that they achieved that goal!! Doug & Marie Monroe 3/12/2009 2006 Nissan
This organization is a top notch establishment.  Every time that I needed servicethey were Johnny on the spot.  I would recommend them to anybody. Michael    Monroe 3/11/2009 1999 Buick
I am very happy with the repair job done on my '04 Buick LeSabre Custom.  Thank you. Bernard Ida 3/11/2009 2004 Buick
Everyone at Paul's went out of their way to help me!  They are truly the best car repair place I've ever done business with. Kim Luna Pier 3/11/2009 2008 Saturn
Very efficient and courteous.  Thank you! Michael & Mary Flat Rock 3/9/2009 2005 Chrysler
Always the best!!  Kudos to everyone!!! Ralph Monroe 3/9/2009 2007 Ford
Again - a very good job.  My experience at Paul's was very satisfying.  Thank you. Cheri Monroe 3/5/2009 2001 Ford
Paul's Quality Collision has always done great work for me!  The staff at Paul's is the best!  Very friendly and professional! Joe Lasalle 2/25/2009 2006 Ford
Very professional and friendly service.  Your establishment even came in on Saturday and offered to pick me up and contacted Enterprise for me and had them stay open late to accommodate me with a rental.  Leah Monroe 2/23/2009 2007 Ford
Thank you so much for the wonderful job done on my car. It looked so very good.  I was asked if you painted the whole car - that's how good it looked.  Thank you.  Cheri Monroe 2/16/2009 2001 Ford
Superb. Great job.  Thanks Paul. Paul Monroe 2/6/2009 1998 GMC
Excellent job. Joe Monroe 2/5/2009 2000 Mazda
Everyone was very helpful and courteous. A great staff! Mark Monroe 2/4/2009 2009 Subaru
Awesome!!  Top notch business, will recommend for sure! Julie Monroe 1/30/2009 2008 Saturn
Everyone is incredibly helpful and courteous.  Highly recommend. Quality work. Rex Lasalle 1/21/2009 2005 Acrua
Job well done! Jim Monroe 1/21/2009 2008 Ford
Very pleasant experience.  Thank you. Mary Monroe 1/16/2009 2007 Ford
Thank You!! To a company that goes above & beyond their job to make this easy!!  Mike Erie 1/13/2009 2006 Chevrolet
Thank you, for your friendly service and fast quality repair of my Jeep.  I told my insurance agent to recommend Paul's Quality Collision. Robert Rockwood 1/8/2009 1996 Jeep
Thank you to Elysa for helping deal with the other person's insurance company and getting everything worked out for us.  Jeremy Temperance 12/30/2008 2009 Chevrolet
Everyone was very friendly and helpful.  It was really helpful having the car rental next door. Lisa Temperance 12/18/2008 2008 VW
Thanks for a nice job! Jay Monroe 12/12/2008 2003 Dodge
Thank you!  Looks great. Mark Lasalle 12/10/2008 2007 Dodge
Great service and great staff! Len Monroe 12/9/2008 2001 Jeep
Very pleased with everything Steven Monroe 12/8/2008 2007 Chevrolet
Wow! What a Great Customer Service "Experience"!!! Paul's Quality Collision will have my family as customers... for life! Your service and repairs were also second to none! Thank you! Martina Monroe 12/5/2008 2006 Toyota
Outstanding service and customer care.  Thanks Paul & Tammi - Happy Holidays! Sharon Monroe 12/4/2008 1999 Mercury
Best collision shop. Larry Newport 12/4/2008 2002 Dodge
I am a repeat customer because of the service and professionalism of the staff.  Excellent Service!  Thank you. Brenda Monroe 12/3/2008 2000 Ford
Very courteous, very timely. Richard Newport 12/3/2008 2007 Ford
They were great and I gladly would send family and friends there. Jack Carleton 12/2/2008 1999 Ford
Elysa & Chris kept me informed every step of the way.  Folks out in the shop really care about their work.  Glad to look at anything and explain the repair! Brian   10/21/2008  
Staff at Paul's Quality was very nice.  Thank you. June  Newport 10/17/2008 2005 Chrysler
Your staff has excellent customer service, very good care & repairs on vehicles. I am very staisfied. Doug Monroe 10/17/2008 2006 Nissan
Thank You - Thank you - Thank you!  "Accidents do happen", you all make it better than ever!!!  I was treated like royalty.  Linda Newport 8/20/2008 2006 Chevrolet
Mon - Fri 8:00am - 5:00pm | 15626 S. Telegraph Rd., Monroe, MI 48161 | 734.242.7750