Paul's Quality Collision History


Paul’s Quality Collision was founded by Paul Van Aken in 1982 and was initially called Paul’s Body Shop, located on W. Seventh St. in Monroe. The company moved to its present Telegraph location in 1991. Sales tripled the first year in the new facility and Paul’s wife, Tammi, joined the company as the office manager at that time. From 1992 to 2006, it operated as a franchise - Paul’s CARSTAR Collision. After the Van Akens left CARSTAR, they renamed the business Paul’s Quality Collision.

Education has played a critical role in the company’s success. In the mid-eighties, Mr. Van Aken began to travel to industry educational opportunities and visit leading companies, learning from their owners. As a result, and after a great deal of research and planning, the present location was professionally designed and built to be highly efficient as a collision repair business.

Opening February 1, 1991, it was immediately the most modern collision repair facility in Monroe County. Computers became essential instruments of the administrative and production systems. The offices were built to provide pleasant and comfortable customer areas with a layout that facilitates optimum employee performance. The shop area was climate controlled for employee comfort and productivity. It was equipped with state-of-the-art equipment and tools and has remained on the cutting edge of repair technology since.

Chris Sherwood joined the company in 1996 as the Appraiser and Elysa Roberts came on board in 1997 as the Customer Service Representative. The two of them are talented and dedicated to helping customers with their concerns. Production manager, Jay Mc Clellan maintains quality, efficiency and parts control in the shop and has been with the company since 1999.

In the interest of convenience and customer service, on-site rental cars were added as the Van Akens built a new building next door and leased it to Enterprise in 2006.

Mon - Fri 8:00am - 5:00pm | 15626 S. Telegraph Rd., Monroe, MI 48161 | 734.242.7750